27 rue chapelet 64200 BIARRITZ 


Présidente : Audrey LEFORT
SIRET : 800 720 443 000 38
N° VAT : FR 88 800 720 443
Tel : +33(0)9 50 81 45 81
Email :

1. General, Customers, Language

1- All offers, sales contracts, deliveries and services made on the basis of any orders by our customers (each, a “Customer“) through our online shop (the “Internet Shop“), including orders by telephone, e-mail, fax, or mail shall be governed by these general terms and conditions of sale (the “General Terms and Conditions“).In addition, all sales during a show shall also be governed by these General Terms and Conditions insofar as they do not specifically regard distance selling.

2- The product offerings in the Internet Shop are directed to both Consumers and Business Customers (as defined below), but in each case only to end users. For the purpose of these General Terms and Conditions, a „Consumer“ is any individual entering into the contract for a purpose not related to his or her business, trade or self-employed professional activity and a “Business Customer“ is a Customer (whether an individual, company or partnership vested with legal capacity) who enters into the relevant contract in the conduct of its business or its self-employed professional activity.

3- Standard business conditions of the Customer do not apply, regardless of whether or not we expressly object to them in a particular case.

2. Conclusion of Contract

1- Our offerings published in the Internet Shop, in catalogues, and in our Showroom are non-binding.

2- By placing an order in the Internet Shop (which requires prior registration and acceptance of these General Terms and Conditions), the Customer makes a binding offer to purchase the relevant product.

3- Without undue delay upon receipt of the order, we will send to the Customer by e-mail a confirmation of receipt, which shall not constitute an acceptance of the order. The order shall be deemed to be accepted by us either upon subsequent (e-mail) acceptance of the order or by dispatching the product. The sales contract with the Customer shall not become effective until our acceptance.

4- Any Customer who is a Consumer shall be entitled to revoke the offer and return the product in accordance with the cancellation and return policy as separately made available to the Customer in connection with the e-mail confirming receipt of the order.

5- In case the Customer asks for a cost estimate for repair work, in order to avoid unnecessary long service time for customer bicycles, the Customer has to declare within two weeks after receipt of the requested cost estimate whether he wants to accept or decline our offer. In case the Customer does not make a declaration within two weeks, we will provide an appropriate grace period of one week. After expiry of the grace period without a declaration of the Customer, we will assume that he declines our offer and will in this case return the product at the shipping costs of the Customer. We will also inform the Customer separately of this consequence in connection with our information regarding the grace period.

6-All the COLEEN bicycles are certified only for European market (UE) and respect the European certification of ebikes (PEDELEC) and Speed bikes (SPEED PEDELEC). The customer must respect the applicable law in his country and in any case the customer can pursue remedies against the manufacturer.

In the case of delivery of COLEEN product outside the European market, the customer is solely responsible to respect the applicable law in his country. The customer must qualifying the product to respect the applicable law before the first use. This is the responsibility and on charge of the customer only.

The customer can not pursue remedies against the manufacturer in any case. The customer know that all of COLEEN products could ever be certified in his country according the applicable law.

3. Prices and Payment

1- Our prices include statutory VAT (GST), but are net of shipping costs. Prices in non-EU countries (excluding Australia and New Zealand) do not include VAT (GST). Any customs duties and similar public charges shall be borne by the Customer.

2- Unless expressly otherwise agreed by us, all shipments by us shall require advance payment (to be made in the manner specified in our order form) upon receipt of an invoice (which may be sent by e-mail and included in our notice of acceptance). Upon the Customer’s request, to be made in the order form, we will deliver the product against payment of the invoiced amount in our store in 9 rue Pierre Georges Latécoère 64100 BAYONNE.

3- The Customer shall have no right of set-off or retention, except to the extent that the counterclaim has not been disputed by us or been determined by a final and binding decision.

4. Dispatch of the Product

1- We shall dispatch the product prior to or on the date of dispatch (the date on which the product is handed over by us to the carrier), as set out on the offer page when the Customer places the order; provided, however, that any such date of dispatch shall be only approximate and may therefore be exceeded by up to two business days. If no date of dispatch is indicated, we shall dispatch the product at the latest within three weeks for any other products. Any such time period relevant to determine the date of dispatch shall begin upon receipt by us of the full purchase price (including VAT and shipping costs).

2- In the event that our supplier fails to deliver in a timely manner any products, the relevant date of dispatch pursuant to subsections 1 shall be extended until delivery is made by our supplier plus an additional period of two business days, but in no event by a period of more than three weeks. Any such extension shall be subject to the proviso that we have without undue delay ordered the relevant products from the supplier and that our supplier’s failure to timely supply the products is not a result of our fault or negligence.

3- In the event that the product is no longer available, or cannot be timely delivered, for any of the reasons set out in subsection 2, we shall without undue delay inform the Customer thereof. In these cases, we will make an individual agreement with the customer regarding the time of delivery. If the product is no longer available from our suppliers within the foreseeable future, we shall be entitled to terminate the sales contract. In case of any such termination, we shall without undue delay reimburse the Customer any payments which the Customer has made to us in respect of the order. The legal rights of the Customer resulting from late delivery shall not be affected by this provision; provided, however, that the Customer may claim damages only subject to the provisions of Section 8 of these General Terms and Conditions. In the event that the product is permanently not available, we will not accept the order. In this case, a sales contract with the Customer shall not become effective.

4- In the event that we fail to keep a date of delivery, the Customer shall provide an appropriate grace period that may not be less than one week.

5- Partial deliveries of Products included in the same order shall be permitted, provided that the products can be used separately and provided further that we shall bear any additional shipping costs caused thereby.

6- In case the Customer does not apply with an agreed pickup date, we will provide an appropriate grace period of one week and reserve our right of rescission of the contract. We will also inform the Customer separately of this consequence in connection with our information regarding the grace period.

5. Shipment, Insurance and Passing of Risk

2- Coleen bikes are fully assembled and adjusted by qualified technicians in our factory.

Specific components (wheels, seat posts, pedals, handlebars) are removed for safety reasons prior to shipment. For this reason the consumer must fit these parts when he receives delivery of his bike. Written information on how to fit wheels, seat posts, pedals and handlebars as well as the necessary tools are included with the delivery of the bike.

2- Unless expressly otherwise agreed upon, we shall be free to determine the appropriate mode of shipment and to select the carrier at our reasonable discretion. We shall bear the risk of transport in case the Customer is a consumer.

3- We shall only be obliged to properly and timely deliver the product to the carrier, and any transit times specified in the Internet Store shall only be non-binding estimates.

4- If the Customer is a Consumer, the risk of accidental destruction, damage or loss of the delivered product shall pass to the Customer upon delivery of the product to the Customer or upon the Customer’s default of acceptance. In all other cases, such risk shall pass to the Customer upon delivery of the product by us to the carrier.

5- The Customer shall bear the shipping costs. The shipping costs include the costs for a transport insurance against the usual risks of transportation. We will inform the Customer of the shipping costs in the order form.

6- The Customer shall bear the usual return shipping costs when exercising the right to revoke in case the delivered product is consistent with the ordered product and the price of the returned product does not exceed EUR 40.00, or in case of a higher price, if the Customer has not paid or had not made an agreed partial payment at the time when exercising the right to revoke.

6. Retention of Title and Resale

We retain legal title to any product supplied by us until the purchase price (including VAT and shipping costs) for such product has been fully paid.

7. Warranty, Guarantee, Return Policy

1- In the event of a defect of the delivered product, the Customer shall be entitled to request from us to repair the defect or to supply another product (as ordered) which is free from defects.

2- We may refuse to remedy a defective product in the manner requested by the Customer if such remedy would result in unreasonable costs.

3- If the remedy (supplementary performance) pursuant to Section 7 fails or cannot reasonably be expected from the Customer or we refuse to so remedy the defect, the Customer shall be entitled to terminate the sales contract, reduce the purchase price or claim damages or frustrated expenses, in each case in accordance with applicable law; provided, however, that damage claims of the Customer shall be subject to the provisions contained in Section 8 of these General Terms and Conditions.

4- The statutory warranty is valid for two years from the date of delivery. In the case of used goods, which have been examined or maintained and reconditioned, in accordance with the manufacturer’s specifications, the statutory warranty is valid for a period of one year, if the customer is the end-user.

5- In addition to the statutory warranty, we voluntarily grant to all models an extended guarantee of 7 years in total from the date of purchase for Coleen frames and Coleen forks, on all coleen bike, excluding electronic parts (motor, battery, display, switch), finishing and painting of the frame and fork, bearings, brake, crankset, pedal, fender, rack, lights, leather parts (grips and saddle), tire, wheel, belt drive as well as damages to the paintwork/anodisation.

All the electronic parts has a guarantee of 2 years from the date of purchase. This guarantee concern only the motor, battery, display and switch.

6- Without any limitation of the statutory warranty rights of the Customer, our voluntary guarantee is subject to the following additional conditions:

The guarantee does not cover damages caused by inappropriate or unspecified use according to the fields of use for the particular product as described on our website, as for example

  • Neglect of product (lack of care and maintenance);
  • Modifications to frame or fork (for example engravings or lacquering);
  • Mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality;
  • Crash;
  • Excessive load;
  • Jumps; or
  • Used in extrem environment
  • Excessive loads of any other kind.

We reserve the right to repair damaged frames and forks or replace them with a new model.

In the event that it is necessary to change frame and/or fork we will replace them in the original colour subject to availability. Should the original colour no longer be available, it may be that there are deviations from the original colour.

Guarantee rights are limited to the aforementioned and any additional incurred costs (such as assembly, transport, etc.) and additional costs for assembly or material due to a model-change are not covered. Within the framework of our voluntary guarantee, the Customer shall bear these costs.

7- The customer may return new, unused products purchased from COLEEN SAS within 30 days of delivery for a full refund. 

Like-new, unused products must be returned in the same condition in which the product is received and with the original box and/or packaging, including manufacturer tags where applicable.  

We will not accept the return of products damaged due to abuse or misuse. 

Items must be repackaged in a manner that prevents damage during return shipping.

The customer must provide a receipt or other proof of purchase acceptable to COLEEN.

To return the product, the customer must contact COLEEN company ( We will generate and send you a return label and the transporter information. The delivery address is the following : COLEEN SAS – 9 rue pierre georges latécoère 64100 BAYONNE France

A full refund will be issued within 5-7 business days of receipt and after inspection by our quality assurance team. Contact us for more information (

8. Liability

(1) Our liability for negligence, other than for gross negligence, resulting from late delivery shall be limited to an amount equal to (10)% of the aggregate purchase price (including VAT).

2- We shall not be liable (on whatever legal grounds) for damages which may not reasonably be foreseen, considering the type of the relevant order and product and assuming a normal use of the product. The foregoing limitations of liability shall not apply in cases of wilful misconduct or gross negligence.

3- Damage claims of the Customer based on obvious defects of the product are excluded, unless the Customer reports the defect within two weeks after the delivery of the product.

4- The provisions of this Section 8 shall not apply with respect to our liability for guaranteed product specifications

9. Data Protection

1- We may save and process any data relating to the Customer, to the extent necessary for the purpose of the execution and implementation of the sales contract and as long as we are required to keep such data in accordance with applicable law.

2- We shall neither make available any personal data of the Customer to other third parties without the express consent of the Customer, except to the extent that we are required to disclose any data pursuant to applicable law.

3- We shall not be permitted to collect, submit to any third party or otherwise process personal data of the Customer for any purpose other than those set forth in this Section 9.

10. Applicable Law

Any contracts entered into between us and the Customer shall be governed by the laws of the Republic of FRANCE under exclusion of the UN Convention on the International Sale of Goods (CISG), without prejudice to any mandatory conflict of laws provisions.